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Swissturn/USA ERP Case Study

Swissturn_2

Industry

Job Shop

Challenge

Swissturn, operating within a 25,000 sq ft facility and running 80-100 active jobs on the shop floor, encountered significant operational challenges due to a legacy DOS-based system. Manual data entry, fragmented workflows and limited system integration made it difficult to manage high job volumes, track inventory for both raw materials and finished goods and satisfy the strict traceability standards required by medical device customers. These inefficiencies hampered the company’s ability to meet ISO 9001 compliance and respond swiftly to customer orders, such as those managed under Kanban protocols.

Results

After implementing Global Shop Solutions ERP, Swissturn achieved real-time operational visibility, comprehensive inventory traceability and fully automated Kanban inventory management. The integrated system enabled the company to maintain ISO documentation, efficiently manage 80-100 jobs concurrently and deliver Kanban orders within 48 hours. Automated reporting and improved data access accelerated training for staff and fostered cross-departmental collaboration, allowing Swissturn to uphold its reputation for quality and responsiveness in high-precision manufacturing.

Key Applications

Inventory, Accounting, Document Control, Purchasing, Tailored ERP

swissturn.com/
100%
Lot Traceability
100%
Job Status Access
1
Centralized System

You can’t manage what you can’t see and Global Shop Solutions makes it easier and faster to see what’s happening out on the shop floor. With Global Shop Solutions you know you can trust the data, which gives you more confidence when making decisions that affect the outcome of a job.

Valorie Ray

Office Manager

I mostly use it to keep tabs on inventory, sales order backlogs, and the financials. But there’s no question that it helps us compete more effectively in our markets. These days, you have to do more than just make high-quality parts at a fair price. You also need fast, efficient customer service in order to compete. Having all the data at our fingertips when we need it enables us to deliver better customer service. And that helps us build the long-term relationships we need to grow the business.

Ken Mandile

Owner

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About Swissturn

Swissturn is a privately-owned job shop specializing in custom machined parts using high-precision lathes. Located in Oxford, MA, the company produces small metal and plastic components for industries such as medical devices, laboratory instruments and consumer products. Operating from a 25,000-square-foot facility, Swissturn is ISO 9001 certified and runs 80-100 active jobs on the shop floor at any time.

The Challenge

Swissturn faced escalating complexity as it grew. With 80-100 active jobs on the floor and a 25,000 sq ft facility, the company needed to ensure tight inventory control and traceability - critical for serving medical device, laboratory and consumer product clients. However, their legacy DOS-based system was inefficient, requiring manual data entry and limiting access to vital information. These constraints hindered process efficiency, complicated ISO 9001 compliance (held since 1998) and made it difficult to react quickly to customer demands and large-scale Kanban orders.

The Solution

Recognizing the need for a modern, integrated ERP solution, Swissturn evaluated several systems before selecting Global Shop Solutions ERP. Key decision factors included the software’s robust Supply & Demand screen, real-time data visibility and comprehensive integration across job, part and customer information. As Ken Mandile, Owner, highlighted: “We really liked the ability to find out everything you need to know about a job or a part from one screen. The other systems we looked at didn’t have anything as good as that screen and Global Shop Solutions has continually improved it by adding more features.” Transitioning to Global Shop Solutions enabled Swissturn to automate manual processes, integrate inventory and job management and improve responsiveness. As Office Manager Valorie Ray noted, “With our previous DOS-based system, we could only do things one screen at a time. Everything had to be done manually and trying to get reports or access data in a different part of the system was like pulling teeth! In Global Shop Solutions, everything is fully integrated, making it infinitely easier to access information about a job, part or customer.” Rapid staff training and adoption across departments resulted in improved efficiency and faster decision-making.

The Results

Implementing Global Shop Solutions ERP delivered transformative results for Swissturn. The company now manages 80-100 jobs on the shop floor with full operational visibility, supporting its 25,000 sq ft operation and ISO 9001 certification. Automated Kanban inventory management allows Swissturn to fulfill Kanban orders within 48 hours, meeting demanding customer timelines. Real-time data access and customizable reporting tools ensure that staff across all departments can access the information they need to make informed decisions. With these advancements, Swissturn continues to deliver precision parts with exceptional quality and responsiveness, strengthening its competitive position in the high-precision manufacturing sector.

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