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Join the Global Shop Solutions Team
Join the Global Shop Solutions Team
Opportunities for Growth with a Stable Future.
Global Shop Solutions, Inc. is a progressive, fast-paced and growing software company based in the desirable community of The Woodlands, Texas. We develop, sell and service an enterprise software package for small to midsized manufacturers. We are a privately owned and operated business that is dedicated to diversity and values its personnel and their lifestyles.
The stability and strength of our company in the international software market is demonstrated in our longevity and ever growing list of loyal customers. We have offices in seven different countries and serve over 100,000 users worldwide. Many of our key employees have been with Global Shop Solutions for 10 years or more. We employ some of the very best in the industry.
Available Positions
Application Consultant
Business Summary
Global Shop Solutions, the only provider of the One-System ERP™ Software designed to simplify operations, has helped hundreds of discrete manufacturers increase sales, improve quality and on-time delivery, and lower costs.
Global Shop Solutions is headquartered in The Woodlands, Texas, with offices in major cities throughout the United States and the world. Global Shop serves customers in a variety of industries throughout North and South America, Europe, and Asia.
The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for Global Shop Solutions and for the people who work here.
Professional Summary
As an Applicant Consultant you will provide training and support to our customers. We are looking for a candidate who is more project-oriented and less IT oriented. Backgrounds in project management, engineering, construction, manufacturing, consulting, production, cfo, controller are pluses. CPIM, PMP or CPA are pluses. Experience with lean principles/six sigma, supply chain, MRP, bills of material or working with other ERP software such as SAP, JD Edwards, Peoplesoft, Oracle, Epicor, Sage is a plus. Some responsibilities include but are not limited to are:
- Acquire an understanding of the manufacturing industry and processes. Consult with customers on how to streamline processes. This could include a change in a process, using a new area of the software, or planning a custom program or report.
- Acquire a complete and comprehensive understanding of the Global Shop Solutions software.
- Provide application/and troubleshooting of all applications to Global Shop Solutions customers. This involves analyzing user issues to determine possible problem sources/resolutions as well as following-up with clients regarding outstanding issues.
- Train users in existing or new functionality in order to maximize their system's potential and usability. This process is done by conducting online training sessions using Webex.
Requirements
Travel- Must have ability to travel multiple days a week
- 70% of time will be travel related
- Superior communication skills
- Outstanding follow-up ability
- Ability to communicate intricate technical and procedural matters to both technical and non-technical audiences
- Ability to elicit information from others when explanations are insufficient and/or unclear and to listen effectively
- Passion for working with people, and a strong interest in helping Global Shop Solutions customers succeed
- Analytical skills sufficient to determine source and resolution of highly complex problems and think “out of the box”
- Demonstrable ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
- Effective organizational and time management skills with proficiency in prioritizing tasks and balancing workload in a fast-paced environment
Other Requirements
- Bachelor’s Degree required
- Minimum of 3 to 5 years work experience
- Ability to work independently under minimal supervision
- Good initiative and assertiveness
- Fluency in English required both verbal and written
- Proficiency with Microsoft Windows Operating Systems (XP/Vista/Windows7) and Microsoft Office applications (Word/Excel, Access/Outlook/PowerPoint)
Send resume to HR, Global Shop Solutions, Inc., 975 Evergreen Circle, The Woodlands, TX 77380
Software Engineer
Business Summary
Global Shop Solutions, the only provider of the One-System ERP™ Software designed to simplify operations, has helped hundreds of discrete manufacturers increase sales, improve quality and on-time delivery, and lower costs.
Global Shop Solutions is headquartered in The Woodlands, Texas, with offices in major cities throughout the United States and the world. Global Shop serves customers in a variety of industries throughout North and South America, Europe, and Asia.
The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for Global Shop Solutions and for the people who work here.
Professional Summary
Entry level programming position. Initial responsibilities will consist of creating and maintaining tools to implement a multi-tier architecture within the Global Shop Solutions ERP system.
Requirements
- Bachelor's degree in engineering, IT, or computer science/programming is preferable, OR 3 years of equivalent work experience
- Excellent problem solving/critical thinking skills; must have the ability to assess a situation quickly
- Strong written and verbal communication skills
- Ability to think and work within a team and independently under minimal supervision
- Familiarity with object oriented programming
- Generate unit tests
- Ability to interpret code and update behavior to conform to new requirements
- Ability to quickly learn new material, including programming languages
- Ability to understand and improve on complex and abstract processes
Send resume to HR, Global Shop Solutions, Inc., 975 Evergreen Circle, The Woodlands, TX 77380
Software Support Representative Accounting Based
Business Summary
Global Shop Solutions, the only provider of the One-System ERP™ Software designed to simplify operations, has helped hundreds of discrete manufacturers increase sales, improve quality and on-time delivery, and lower costs.
Global Shop Solutions is headquartered in The Woodlands, Texas, with offices in major cities throughout the United States and the world. Global Shop serves customers in a variety of industries throughout North and South America, Europe, and Asia.
The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for Global Shop Solutions and for the people who work here.
Professional Summary
The software support representative position is responsible for providing support and training to Global Shop Solutions customers.
The individuals in the department typically specialize in one or two of these categories: Accounting, Manufacturing, or Technical. Accounting individuals have a background as a CPA, studied Accounting in school, have experience in billing or bookkeeping, or have taken some accounting courses and just have a passion to learn the financial side of the software. Manufacturing individuals have a wide variety of backgrounds such as working in a machine shop or a manufacturing environment, construction, project management, or consulting. Technical individuals have backgrounds in MIS, IT, networking, or programming.
Some responsibilities include but not limited to:
- Provide application/and troubleshooting of all applications to Global Shop Solutions customers. This involves analyzing user issues to determine possible problem sources/resolutions as well as following-up with clients regarding outstanding issues
- Acquire a complete and comprehensive understanding of the Global Shop Solutions software
- Determine whether issues are related to: a problem with the customer's data, a program issue, or the user's process
- Provide basic training and information to Users regarding application and system usage and procedures
- Edit and create custom reports using Crystal Reports software
- Perform basic queries in the customer's database using SQL statements
- Escalate queries, bugs and feature requests as appropriate; work with other departments on such requests as needed
- Support is occasionally called upon to train users in existing or new functionality in order to maximize their system's potential and usability. This process is done by conducting online training sessions using Webex
- Record all problem resolution activities in a timely fashion, and provide all required symptom information when needed for escalation purposes
A typical customer call will include:
- Communicate with customers to learn about their question or issue
- Determine the details of when an issue occurs and in what circumstance
- Test the situation on a personal test environment to try to duplicate the issue or figure out the correct process
- Acquire a sample of customer's data to try to duplicate the issue if needed
- Run a tracing program on an issue and analyze the log file to determine the cause of the problem
- Correct the issue. This could include: Sending the customer updated programs, removing or repairing the problem files, adjusting a company option, installing plugins on a PC, adjusting database settings, or making changes to Crystal Reports
- If the issue cannot be corrected without escalation, send to the programming department to adjust the program
- Test changes from programming before sending it to the customer
Requirements
- Bachelor’s Degree required
- Minimum of 1+ to 2 years relevant work experience
- Minimum of 2 years of accounting experience
- Superior telephone and e-mail communication skills
- Outstanding follow-up ability
- Ability to elicit information from others when explanations are insufficient and/or unclear
- Ability to listen effectively and show patience while working with customers It is important to be able to relate to customers with varying levels of technical skills and understanding; from the end-user, to the IT Manager, to the executive level
- Passion for working with people, and a strong interest in helping Global Shop Solutions customers succeed
- Communication involves telephone, email, and remote connections
- Analytical skills sufficient to determine source and resolution of highly complex problems and think “out of the box”
- Demonstrable ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
Other Requirements
- Ability to multi-task and work under pressure
- Ability to work independently under minimal supervision
- Good initiative and assertiveness
- Fluency in English required both verbal and written
- Proficiency with Microsoft Windows Operating Systems (XP/Vista/Windows7) and Microsoft Office applications (Word/Excel, Access/Outlook/PowerPoint)
- Knowledge of the manufacturing industry is a huge plus
Send resume to HR, Global Shop Solutions, Inc., 975 Evergreen Circle, The Woodlands, TX 77380
Life at Global Shop Solutions
find a career that is right for you
Employment Benefits
Competitive Compensation
Employees at Global Shop Solutions enjoy a level of compensation that is competitive with similar positions across the industry. Although monetary compensation is only one factor in an employee's sense of job satisfaction, we understand that it is a foundational piece to any employment package.
State-of-the-Art Technology
We pride ourselves in providing our customers with the most innovative products and solutions available. Our team members have the privilege of working with this same high-level of technology, keeping them at the cutting-edge of performance in their field.
Medical and Dental Insurance
The health and well-being of our employees and their families are priorities for Global Shop Solutions. Both medical and dental benefit packages are offered to our employees. We annually evaluate these plans to ensure our employees receive the best coverage at the most reasonable price
Life and Disability Insurance
As a further demonstration of our commitment to our employees and their families, Global Shop Solutions provides life and disability insurance coverage. In the event of a major illness, injury or tragedy, our employees have a safety net in place to provide for their loved ones.
401(K) Plan
With the long tenure of so many of our employees, our 401(k) plan is an important and valuable asset to the Global Shop Solutions compensation package. As an employer, we believe in contributing not only to our employee's present needs, but also to their future.
Paid Vacation and Holidays
Global Shop Solutions' employees enjoy a generous offering of paid time off, both for major holidays and for earned vacation time. We believe that our employees benefit from time away from their duties pursuing their personal passions and spending time with family and friends.