Flooring Manufacturer in the U.K. ERP Case Study

The Challenge

The U.K.-based flooring manufacturer, renowned for producing high-quality precision flooring from sustainably-managed forests, had operated with the same ERP system for nearly 30 years. When their ERP provider discontinued support, the company faced significant operational and compliance risks. Their legacy system could no longer adapt to the evolving complexities of modern manufacturing, making efficient KPI tracking, data visibility and process optimization a challenge. The company required a new ERP solution that would facilitate accurate, real-time insights and support continuous improvement initiatives.

The Solution

Recognizing the urgency to modernize, the manufacturer evaluated several ERP options before selecting Global Shop Solutions ERP for its flexibility, comprehensive capabilities and industry reputation. A dedicated four-person implementation team managed the transition, completing the initial rollout within a few months. The company quickly realized the benefits of a responsive, knowledgeable implementation partner. As their ERP Team Leader noted, “The Global Shop Solutions team knew exactly what we needed and were able to quickly resolve anything we threw at them.” The adaptability of the system was another key factor: “That’s one of the great things about Global Shop Solutions. It can cater to just about anything we want it to do by adding new buttons, fields or screens that fit the way we work.” Ongoing support from both U.K. and U.S.-based teams ensures that the manufacturer receives timely assistance and overnight solutions when needed: “Having our primary Global Shop Solutions contact here in the U.K. allows us to have a resource available during our hours of operation."

The Results

The implementation of Global Shop Solutions ERP led to immediate and measurable improvements. The initial rollout was efficient, with the core system up and running within a few months, managed by a focused four-person team. The ERP now tracks multiple key performance indicators in real time, granting management accurate insights for better decision-making and cost reduction. As the ERP Team Leader shared, “We’re delighted that things went well with our initial implementation. Now we are in the heart of phase II ERP implementation, where we still have a few tweaks to make before we can get everything bulletproof. It will take a few more months to get where we want to be, but I am very pleased with the initial implementation and the progress we’re making.” With a foundation built for adaptability and continuous improvement and with expert support across two continents, the manufacturer is positioned for long-term success and operational excellence.