Leiden Company ERP Case Study

The Challenge

Leiden experienced substantial growth in both workforce and customer base. With over 150 employees and three facilities covering 210,000 square feet, Leiden managed multiple major client accounts. However, as the company scaled, its reliance on manual spreadsheets became a critical bottleneck for inventory tracking, job costing and order management. Inaccurate data and limited visibility led to inefficiencies and made it difficult to respond to customer needs or control margins effectively. As Mike Mareno, Director of Business Development, noted: "Back when we had a small number of accounts, we could get by with managing inventory on spreadsheets. Now we have so many accounts that it would be impossible to meet their demands without a reliable ERP system."

The Solution

Recognizing the limitations of manual processes, Leiden evaluated enterprise resource planning options and selected Global Shop Solutions ERP for its comprehensive manufacturing integration and proven track record in the industry. The ERP implementation provided Leiden with a single source of truth for inventory, job tracking, BOM management and cost analysis. This enabled the company to automate workflows, connect teams and empower data-driven management. The new system eliminated the need for phone calls and manual status checks, as highlighted by John Davis, ERP Director: "Now, instead of having to call the production manager to locate a job on the shop floor, we simply log into Global Shop Solutions. From there we can instantly see what’s going on with every job in production." Mike Mareno further described the shift in operational culture: "In the past, everyone tracked their own projects and whoever yelled the loudest got the most attention. Now that we have an integrated system and schedule in place, everyone knows who is doing what and what they will be working on next."

The Results

With Global Shop Solutions ERP fully deployed, Leiden achieved significant improvements in operational efficiency and business performance. Real-time inventory management reduced stockouts and excess carrying costs. Accurate job costing and BOM creation enabled better pricing and margin control. Shop floor visibility and integrated scheduling increased accountability and supported higher on-time delivery rates. Managers now leverage comprehensive data to make informed decisions about production, outsourcing and resource allocation. Leiden's transformation is reflected in its ability to serve multiple major brands from three facilities, managing over 150 employees and 210,000 square feet of production space. The ERP system has become essential to supporting the company's continued growth and meeting the demands of an expanding client base.