Spindle, Stairs & Railings ERP Case Study

The Challenge

Spindle, Stairs & Railings found their business growing beyond the capabilities of their legacy accounting system. The company struggled to manage complex job costing, inventory control and production scheduling. The lack of real-time visibility led to inefficiencies, increased service costs and inconsistent decision-making, posing significant risks to operational performance and customer satisfaction.

The Solution

Recognizing the need for a modern, integrated manufacturing software solution, Spindle, Stairs & Railings selected Global Shop Solutions ERP after evaluating their operational challenges and future ambitions. The decision was driven by the platform’s comprehensive modules for job costing, inventory management, scheduling and reporting. Kim Halliday, Co-Owner, highlights the impact: “Global Shop Solutions provides complete transparency throughout the company, meaning that everyone has access to all the information they need. This helps to ensure that we get the right products on time. It allows us to differentiate between what we should make to stock versus what we should produce only for jobs. And it allows us to clearly forecast our short and long term requirements.” Implementation was completed in just three months, enabling the company to quickly transition from fragmented data and manual processes to a unified, data-driven approach.

The Results

After adopting Global Shop Solutions ERP, Spindle, Stairs & Railings achieved a 68% reduction in service costs, a transformative improvement in their bottom line. The company now benefits from complete operational transparency, with team members able to access real-time job status and historical customer data instantly: “With one piece of information – such as purchase order number, phone number, address or sales order – you can instantly get all the historical data about that customer. Before, uncovering this kind of information required running around and talking to people, hunting in filing cabinets and often relying on memory. Now all that historical data is right there in one location and the drill-down capabilities are amazing,” says Kim Halliday. Job costing accuracy has been greatly enhanced, as noted by Kevin Halliday, Co-Owner: “Job costing is simple because we just click a button to get all the data we need. This gives us much greater control over our production processes because we always know what’s happening with every job, what stage of the job people are working on and where it is on the shop floor.” Customizable reporting and improved data visibility have empowered the company to identify and eliminate sources of loss, resulting in happier customers and a more agile, responsive manufacturing operation. Gabriela Gordos, Chief Operating Officer, adds: “Using the reports, we created a custom service report that allows us to identify where the losses are occurring and how we can prevent them in the future. This not only reduces our costs, it definitely makes for happier customers.” These results demonstrate the value of a robust ERP solution for manufacturers seeking to achieve operational excellence and scalable growth.