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Design Display Group ERP Case Study

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Industry

Display Fixture

Challenge

Design Display Group (DDG) encountered significant barriers to operational efficiency due to limited real-time visibility on the shop floor, reliance on manual and paper-based processes and inefficient inventory management for a vast catalog exceeding 15,000 unique part numbers. Business-critical information was siloed among a small group of employees, restricting knowledge sharing, delaying production timelines and hindering agile decision-making. These factors impeded growth, complicated resource planning and made it difficult for DDG to maintain the high standards of quality and customer service required in the competitive retail display manufacturing industry.

Results

After implementing Global Shop Solutions ERP, DDG eliminated the majority of manual paperwork, gained accurate and up-to-the-moment shop floor data and automated order processing. Barcode-driven inventory management provided precise tracking of over 15,000 parts, supporting improved purchasing and usage control. The company achieved a 20% reduction in material spending, cut weekly report generation from one week to a matter of minutes and empowered staff with real-time insights for faster, informed decisions. These advancements delivered measurable cost savings, improved production agility and elevated customer service.

Key Applications

Inventory, Advanced Planning & Scheduling, Shop Floor Data Collection, Quality Control, Company Messaging, Paperless, Sales

15,000
Parts Precise Tracking
20%
Reduction In Material Spending
100%
Real-Time Visibility

Global Shop Solutions provides a complete yet flexible ERP system. DDG has experienced a lot of growth recently and the system helps us do a much better job of planning our workload. Without it, we probably wouldn’t be where we are now.

John Bollbach

Chief Financial Officer

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About DDG

DDG, founded in 1986 and headquartered in Carlstadt, New Jersey, is a custom manufacturer of point-of-purchase displays, fixtures and signage. They specialize in high-end retail displays for cosmetics, health and beauty, toys, electronics, apparel and home improvement industries. Operating from a 100,000-square-foot facility, DDG is known for innovative designs and exceptional quality.

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The Challenge

DDG's growth was hindered by limited visibility into shop floor operations, manual paper-based processes and inefficient inventory controls. Information silos meant that critical business knowledge was confined to a small group of individuals, impacting production schedules and making it difficult to respond to customer demands or business opportunities quickly. The result was costly inefficiencies and missed opportunities for process improvement and automation.

The Solution

Seeking to modernize operations and unlock new efficiencies, DDG evaluated solutions that could improve process control and data visibility. Global Shop Solutions ERP stood out for its robust manufacturing functionality, real-time data capabilities and seamless integration across business units. According to John Bollbach, Chief Financial Officer, "Global Shop Solutions allows me to be much more proactive because the data is up to the moment and it’s right there when I need it. I can now solve problems more effectively and make better business decisions." The transition began with digitizing paper processes via the ERP's Paperless software, enabling staff to access job data electronically and reducing reliance on physical documents. Bollbach recalls, "We used to do everything with paper, often with up to a hundred pieces for a single job or change order. Then we started using the Paperless software to put the data in PDF format and email it to employees. Now they can get all the job data they need electronically instead of hunting through reams of paper." DDG also leveraged barcode inventory management and automated workflows to enhance control and efficiency.

The Results

Implementation of Global Shop Solutions ERP delivered immediate and ongoing benefits for DDG. Weekly reporting tasks that previously took an entire week were reduced to minutes, freeing up valuable staff resources. Material spending dropped by 20% due to tighter inventory management and purchasing controls. With real-time data at their fingertips, finance and operations leaders could analyze performance, plan production and serve customers with greater speed and confidence. The shop floor became more agile, as electronic job data replaced cumbersome paperwork and barcode tracking ensured accountability for more than 15,000 parts. These improvements resulted in measurable cost savings, enhanced productivity and strengthened DDG’s reputation for quality and innovation in the custom display industry.

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