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Richard Manufacturing Company ERP Case Study

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Industry

Electrical

Challenge

Richard Manufacturing Company (RMC) previously relied on manual processes and disconnected systems for accounting and inventory management. This created significant inefficiencies, including duplicated data entry, limited visibility across operations and difficulties in managing custom jobs and responding to frequent customer changes. The lack of integrated data made it challenging to maintain traceability and meet stringent certification requirements for their defense industry clients.

Results

After implementing Global Shop Solutions ERP software, RMC realized substantial improvements in shop floor efficiency, job costing, inventory control and data traceability. The unified platform enabled faster, error-free data entry, automated scheduling and greater responsiveness to customer requirements. RMC also achieved seamless compliance with ISO certifications, improved competitive bidding and gained the ability to track inventory at a granular level, supporting ongoing business growth and industry leadership.

Key Applications

Inventory, Advanced Planning & Scheduling, Job Costing Accounting, Accounting, CRM, HR & Payroll, Sales

www.richardmfg.com/
100%
Part Traceability
100%
Cost Visibility
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INTEGRATED SYSTEM

Global Shop Solutions puts the entire history of every job at our fingertips. Having all that data in front of us when making key business decisions is invaluable.

Teresa Stakebake

Owner

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About RMC

RMC, based in Ogden, Utah, specializes in wiring and interconnect technology for the defense industry. Founded in 1979, RMC produces wiring harnesses, electronic assemblies, test sets, coax cables and other electromechanical components for clients including Boeing, Lockheed Martin, Northrup Grummon and the U.S. government. Acknowledged experts in aircraft wiring, RMC parts go into a variety of aircraft, including two of the most important fighter planes in the U.S. military – the F15 and F16. A six-time winner of the U.S. SBA Administrator’s Award for Excellence, RMC has also earned numerous vendor awards – including the Boeing Supplier Gold Excellence Award from 2008 to 2010 – and is ISO9001:2008 and AS9100: C registered.

The Challenge

RMC struggled with inefficiencies caused by manual processes and disconnected systems for accounting and inventory management. Data was often duplicated, errors were common and there was limited real-time visibility into production status. Managing custom jobs and frequent customer-driven changes added further complexity, while the lack of integrated traceability hindered RMC’s ability to meet strict industry and certification requirements.

The Solution

Recognizing the need for an integrated and automated approach, RMC evaluated options and chose Global Shop Solutions ERP software to unify their manufacturing and business operations. The decision was driven by the platform’s robust capabilities in data integration, inventory management and traceability. As Teresa Stakebake, second-generation owner, explained, "Bringing everything together under one umbrella with Global Shop Solutions has saved a lot of time and hassle. It has also eliminated the multiple data entry mistakes you often get with manual processes." The implementation enabled RMC to assign lot numbers to parts, automate data flows and ensure accurate, real-time information throughout production. Travis Smith, IT Administrator, highlighted: "With Global Shop Solutions’ lot-to-lot and bin-to-bin tracking features, we get the level of traceability we need without breaking a sweat. Any time we receive parts from a vendor, we assign a lot number to those parts. Using that lot number, we can trace the part throughout the system and maintain our certifications because the data is so easily found."

The Results

Global Shop Solutions delivered measurable results for RMC. Shop floor efficiency increased, job costing became more accurate and inventory management was optimized through real-time tracking and automated workflows. RMC reported significant reductions in data entry errors and improved response times to customer changes. The ERP system directly supported compliance with two ISO certifications and facilitated traceability for three Boeing Gold Awards and six vendor awards. With over 25 years using the solution, RMC continues to benefit from enhanced operational control, sustained industry recognition and the ability to meet rigorous defense sector demands.

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