Manufacturing Resource Group ERP Case Study

The Challenge

As a manufacturer of electromechanical and cable assemblies for diverse industries, MRG faced growing pains due to fragmented technology and labor-intensive processes. Manual job tracking made it difficult to monitor production status, leading to delays and inaccurate delivery projections. Disparate systems hindered the ability to manage change orders efficiently and extended purchasing cycles, while job costing required significant administrative effort. These factors limited MRG’s ability to meet customer requirements and scale operations effectively.

The Solution

Seeking to modernize its operations, MRG evaluated ERP solutions with an emphasis on flexibility, real-time visibility and ease of customization. The team selected Global Shop Solutions for its integrated modules, advanced planning capabilities and cost-effective custom reporting. According to Jay McGarry, IT Manager at MRG, “There are many good ERP systems out there. But when you buy them, you get their out-of-the-box functionality and that’s it; everything else costs extra. We liked the flexibility and easy customization that Global Shop Solutions offered, especially the ability to write our own custom reports and Global Application Builder (GAB) scripts without paying an arm and leg to do it.” Implementation included deploying advanced planning and scheduling, auto purchasing and dashboard modules, enabling a seamless transition from legacy systems.

The Results

MRG realized substantial efficiency gains after adopting Global Shop Solutions ERP. Real-time job tracking enabled teams to instantly view job status, material issuance and production progress, resulting in improved workflow and increased on-time delivery rates. As Jay McGarry highlighted, “With Global Shop Solutions, we can see everything about a job: where it is, what material has been issued, what’s been done and who’s got it. It’s all there in one central location, and is easy to read and understand. As a result, we work more efficiently and our on-time delivery rate has gone up significantly.” The auto purchasing module reduced procurement time by 66%, directly contributing to a 3.5% increase in profit margins: “Global Shop Solutions can do it in one-third the time. That alone helped increase our profit margins by 3.5%.” MRG also benefited from ERP support responsiveness, with issues typically addressed in under 20 minutes. McGarry summarized, “When we have a problem, Global Shop Solutions always responds to give us an answer. They listen to their customers and use the feedback to make their product better. That’s how we operate as a company and that’s one of the reasons we use Global Shop Solutions.”