Miller Weldmaster ERP Case Study

The Challenge

Prior to partnering with Global Shop Solutions, Miller Weldmaster faced operational bottlenecks from using isolated systems for sales, production, engineering and accounting. These disconnected platforms made every order a multi-step, manual process - delaying production and introducing errors. The need for fast, reliable order fulfillment was growing, yet the company’s lack of integration stood in the way. This also prevented launching an online portal for parts and services, limiting customer options and undermining Miller Weldmaster’s leadership in industrial fabric welding machinery.

The Solution

Recognizing the necessity for a unified platform, Miller Weldmaster chose Global Shop Solutions ERP after evaluating its technical capabilities and fit for complex manufacturing environments. The decision was driven by the need to automate manual processes, ensure data accuracy and support new digital channels. "The inability to deliver fast turnaround times can be a deal breaker for many customers. In the past, it often took weeks for us to get an order for one of our standard pieces of equipment onto the shop floor and into production. With Global Shop Solutions, we can now take an order in the morning and have it in production that same afternoon," says Todd Lint, VP of Continuous Improvement. The ERP’s integration with the company’s CAD system allowed direct import of BOM and router details, eliminating manual entry and expediting the flow of accurate data to the shop floor. This digital foundation also enabled the launch of a new eCommerce site, elevating the customer experience and supporting global operations in over 100 countries.

The Results

The impact of Global Shop Solutions ERP was immediate and measurable. Miller Weldmaster accelerated its order-to-production cycle from weeks to same-day turnaround, empowering the company to respond rapidly to customer needs. "Since integrating our CAD system with Global Shop Solutions, we can now import BOM and router details directly into the ERP system without any manual entry. We get the finished BOMs and routers to the shop floor much faster and the data is far more accurate," shares Todd Lint. The launch of the eCommerce site brought a new level of digital capability, as noted by Lint: "Global Shop Solutions has taken our website to a whole new level." By consolidating data within a single, integrated platform, Miller Weldmaster enhanced operational visibility and embraced a culture of innovation: "When people understand how doing things differently will make their jobs simpler and benefit the company as a whole, they become more open to change." Today, Miller Weldmaster serves customers in over 100 countries, achieves same-day order-to-production times and continues to build on more than 50 years of industry leadership.