IVD Research Inc. ERP Case Study

The Challenge

Before Global Shop Solutions, IVD Research Inc. managed production and business data through paper logs and Excel spreadsheets. This approach made it extremely difficult to control inventory, ensure traceability and maintain compliance - critical issues in the biotech sector. As Chief Operations Officer Kathy Hildebrand recalls: "Before, we managed the business by hand with paper logs and Excel spreadsheets. If a raw material got recalled, it took days to find every place we used it. If a customer called to order a certain diagnostic kit, we had to manually track it down to see if we had any in stock. We knew that in order to keep growing, we needed a more efficient system." Manual data handling also exposed the company to costly errors, delays and limited its ability to respond quickly to market demand.

The Solution

Recognizing the need for a robust, integrated platform, IVD Research selected Global Shop Solutions ERP to consolidate and digitize its manufacturing operations. The decision was driven by a requirement for real-time business visibility, precise inventory control and complete traceability to meet strict regulatory standards. As Director of Operations Christopher Lambillotte describes: "With Global Shop Solutions, we know exactly what we have in inventory and how long we can keep it there. And having visibility of the dollar amount enables us to manage inventory levels up or down as needed. We’ve reduced our raw materials inventory by 25% and our purchasing costs – in large part because we no longer order materials the day before we need them." Global Shop Solutions ERP provided seamless data flow across departments, enabling IVD Research staff to see how their work contributed to the company’s broader objectives. Kathy Hildebrand adds: "Global Shop Solutions provides great visibility of the production process, and the flow of data makes sense from start-to-finish, with everything flowing into the next piece. This enables all employees to see the bigger picture of how their individual jobs fit in with everything else."

The Results

With Global Shop Solutions ERP in place, IVD Research Inc. has achieved measurable improvements across its manufacturing operations. The company reduced raw materials inventory by 25%, delivering direct cost savings and lowering carrying costs. Shop floor efficiency increased by more than 40%, supporting higher throughput and continuous manufacturing. IVD Research expanded its product range to over 50 diagnostic kits, all while maintaining stringent traceability and compliance standards. Christopher Lambillotte summarizes: "As a result, manufacturing at IVD is now continuous, and we’ve improved shop floor efficiencies by more than 40%." The company’s purchasing costs dropped significantly, driven by accurate demand forecasting and timely procurement. With digitized, real-time data and automated workflows, IVD Research is now positioned for sustained growth and operational resilience.