Concise Industries ERP Case Study

The Challenge

Before adopting Global Shop Solutions ERP software, Concise Industries managed complex manufacturing operations across three geographically dispersed facilities using an outdated legacy ERP system. The lack of real-time data, limited scalability, and manual processes like paper-based time cards made it difficult to maintain efficiency, visibility, and cost control as the business expanded. The company recognized the need for a modern, affordable, and highly flexible ERP solution that could seamlessly unify operations across multiple locations, streamline data management, and scale with their growth.

The Solution

Concise Industries evaluated several ERP options, prioritizing cost-effectiveness, power and adaptability. Global Shop Solutions ERP software emerged as the clear choice due to its comprehensive feature set, robust customization capabilities and strong support from a family-owned company. Vice President Brian Rieble explained, “In looking for an ERP system, cost effectiveness was a primary consideration. Global Shop Solutions ERP software was the best fit for us in terms of investment and power.” CFO Alan Cartwright noted, “All of the features of the major ERP systems are in our Global Shop Solutions ERP software. We have been able to make the changes necessary in the programs to fit our own manufacturing environment.” The implementation enabled Concise Industries to automate time collection, integrate EDI for real-time customer updates and provide multi-plant data visibility - all while minimizing IT overhead. 

The Results

After implementing Global Shop Solutions ERP, Concise Industries experienced a significant transformation in operational efficiency and data access. The company eliminated manual processes, such as paper time cards, enabling more accurate and timely data collection. Real-time reporting and EDI integration improved customer communication and on-time delivery rates. "We especially like the way the data entry correlates so easily and quickly with the data control and data processing, as well as our ability for getting real-time information. Really, to be able to see what’s going on out in the shop at all times is a huge plus for us," said Rieble. The ERP platform’s flexibility allowed the company to tailor workflows to their needs across three locations, supporting business growth while delivering more than $100,000 in ERP investment savings. Rapid support response - typically within one hour - ensured system reliability and user confidence. With over 20 years of successful ERP utilization, Concise Industries continues to leverage Global Shop Solutions to maintain cost-effective, connected and data-driven manufacturing processes.