House of Doolittle® ERP Case Study

The Challenge

House of Doolittle's manufacturing and shipping operations were hampered by manual processes, redundant data entry and the need to reconcile paperwork across four separate databases. The complexity of handling thousands of custom and stock orders daily, many requiring barcode-driven shipping and EDI compliance, created frequent errors, slowdowns and inefficiencies. The company needed a robust, integrated manufacturing ERP solution to support their lean, green business model and meet the demanding requirements of large customers.

The Solution

House of Doolittle selected Global Shop Solutions as their manufacturing ERP to automate and unify their operations. The decision was driven by the platform's ability to handle high-volume order management, barcode shipping and process automation, all in a single, integrated environment. Leveraging the Global Application Builder (GAB), they transitioned from manual paperwork and redundant Access databases to custom automated workflows. As Ann Suplee, Systems Manager, explains: "Prior to Global Shop Solutions, we did a lot of duplicate data entry and manual cross-checking of paperwork orders, bills of lading and packing slips. Needless to say, it was slow, inefficient and rife with errors. With Shipment Validation, which Global Shop Solutions helped us put together with their Global Application Builder (GAB), everything is automatic." The ability to create custom screens, as Ann describes, was transformative: "I got tired of struggling with Access. I told the folks at Global Shop Solutions what it was supposed to be doing for me and they created new screens in GAB that actually do what we need the system to do. Rather than being clunky add-ons, these screens integrate with the Global Shop Solutions system, so the transfer of data is flawless." 

The Results

With Global Shop Solutions ERP in place, House of Doolittle achieved a unified, automated process for shipping, order management and data consolidation. The company now manages over 200 SKUs and efficiently ships thousands of orders daily, with barcode-driven validation and automated EDI reducing errors and manual labor. Four separate databases were eliminated, creating a single source of truth and enabling fast, accurate reporting. The measurable impact includes higher data accuracy, reduced costs, greater efficiency and improved customer responsiveness. These improvements support House of Doolittle's lean manufacturing and sustainability goals, while freeing staff to focus on growth and innovation.