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Genesee Global Group Inc. ERP Case Study

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Industry

Project-Based

Challenge

Prior to implementing Global Shop Solutions, Genesee Global relied on a legacy database system that fragmented shop floor and financial data. Manual data processing was the norm, slowing job tracking, labor management and production control. As a contract manufacturer serving mass transit and aerospace clients, Genesee Global needed a more robust system to consolidate information, enable instant data access and support compliance with stringent industry certifications such as ISO 9001:2015.

Results

With Global Shop Solutions ERP in place, Genesee Global achieved immediate and secure access to shop and financial data, unifying operations under a single system. Dashboards provided real-time visibility, accelerating decision-making and improving cost control. Job tracking and production management became more efficient, driving higher customer satisfaction and supporting Genesee Global’s reputation for delivering complex, certified manufacturing solutions.

Key Applications

Inventory, Advanced Planning & Scheduling, Shop Floor Data Collection, Accounting, Dashboards

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90%
Faster Scheduling
100%
Real-Time Visibility
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INTEGRATED SYSTEM

Bottom line is Global Shop Solutions make us more competitive. We’re more vigilant about which customers work best for us and how our operations align with the requirements of potential and actual customers. We’ve been using the software for 20 years now and have no plans to change because we know Global Shop Solutions will keep us at the forefront of ERP technology.

Chris Caschette

CEO

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About Genesee Global Group Inc.

Genesee Global, founded in 1946 and based in Rochester, NY, is a contract manufacturer specializing in machining, custom metal fabrication, specialty welding, complex assemblies and surface preparation primarily for mass transit and aerospace industries. The company holds multiple weld certifications and is ISO 9001:2015 certified.

The Challenge

As Genesee Global grew, its reliance on an outdated database system created operational bottlenecks. Manual data entry and fragmented processes slowed the ability to track jobs, manage labor and control production. Gaining up-to-date information required physically walking the shop floor and asking employees for updates. In a competitive, compliance-driven industry - with ISO 9001:2015 and multiple weld certifications - Genesee Global recognized the need to unify its shop floor and financial data to drive efficiency and maintain quality standards.

The Solution

Seeking a comprehensive solution, Genesee Global evaluated ERP systems that could deliver real-time shop floor visibility and integrate seamlessly with financial operations. As CEO Chris Caschette explains, "We had two main criteria for an ERP system. It had to gather shop floor data in real time, and it had to handle the financial and operational sides of the business in one integrated system. Global Shop Solutions met both criteria, offered robust functionality and had a reputation for excellent customer support, making it the best fit for our business." The implementation of Global Shop Solutions ERP allowed Genesee Global to input, verify and transfer all data into a single system. As Caschette notes, "The ability to input, manipulate, verify and transfer all data into the system literally transformed our business. Having immediate access to the data made us more efficient and allowed us to make decisions based on real-time information." Production Control Specialist Krista Braeunle adds, "In the past we had to walk around the shop and ask people for it if we wanted information. Now we can get it instantly with just a few keystrokes. And it’s not just having access to all the data in real time. Global Shop Solutions also gives us the ability to organize, format and see the information the way we need to see it."

The Results

After adopting Global Shop Solutions ERP, Genesee Global realized significant operational improvements. Shop data access became instant, eliminating delays and manual processes. Advanced dashboards consolidated financial data onto a single screen, enhancing visibility for cost control and strategic planning. Over 20 years of ERP utilization have supported Genesee Global's commitment to quality and compliance, maintaining ISO 9001:2015 and multiple weld certifications. The unified system empowered leadership and staff to make rapid, informed decisions, elevating productivity and customer satisfaction.

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