Connecticut Spring & Stamping ERP Case Study

The Challenge

CSS operates in highly regulated industries like aerospace, automotive, electronics and medical devices. Rapid growth and increasing product complexity meant CSS needed to coordinate 600 workcenters while meeting demanding delivery deadlines and compliance requirements. Their existing ERP system lacked real-time scheduling, inventory management and documentation capabilities, resulting in workflow disruptions, manual errors and missed customer commitments.

The Solution

CSS evaluated their technology needs and identified Global Shop Solutions ERP as the comprehensive platform capable of delivering advanced scheduling, automation and real-time data visibility across their operations. By leveraging the system's robust scheduling tools, CSS gained precise control over every production step: “Based on the extensive routers we create for every part, Global Shop Solutions tells us when we need to do something in each of our workcenters. It gives us the lead times and lets us know when parts need to come out of a workcenter to keep us on time. Equally important, we can see the available capacity of all machines at any given moment, which allows us to make sure we can deliver before promising specific due dates to customers.” CSS rapidly transitioned to mobile scanning for material and finished goods, enhancing accuracy and efficiency on the shop floor: “We quickly upgraded to mobile scanners, which enabled us to scan raw material or finished goods anywhere on the shop floor at any time," says Steve Dicke, President. "This made the entire process faster and more efficient while also providing precise lot control and highly accurate inventory tracking.” The implementation of Global Application Builder (GAB) further empowered management to leverage real-time dashboards for data-driven decision making: “GAB lets me pull data directly from our ERP system to create custom layouts and grids that are easy to filter and sort," says Richard Delatorre, Software Engineer. "With these tailored Dashboards, management can evaluate important metrics to make informed decisions at the right time.”

The Results

The transformation was significant and measurable. CSS improved their on-time delivery rate by 35%, achieving a best-in-class 97.5% on-time delivery performance. Sales grew by 50% as operational efficiency and customer satisfaction increased. The shift to automated scheduling and real-time inventory tracking eliminated manual bottlenecks and reduced errors. “The superb visibility of data in the system ensures that we don’t over-promise and under deliver – a capability we did not have in our old system.” (Steve Dicke, President). With 600 workcenters scheduled through Global Shop Solutions ERP, CSS is now equipped to support continued growth and deliver superior results to customers in demanding industries.