Bendon Gear & Machine, Inc. ERP Case Study

Industry

Defense

Challenge

Bendon Gear relied on a fragmented collection of custom production management software, spreadsheets and separate accounting tools. This approach created inefficient data entry practices, communication breakdowns and made it difficult to monitor job statuses and manage inventory on the shop floor. The lack of real-time visibility hindered production efficiency and complicated efforts to maintain stringent quality standards for demanding markets such as aerospace and naval manufacturing.

Results

By adopting Global Shop Solutions ERP, Bendon Gear centralized all manufacturing, supply chain and data management activities within a single, integrated environment. This transition eliminated redundant data entry, improved communication across departments and provided clear, real-time status updates on every job and resource. The company achieved 100% delivery scores, earned multiple supplier excellence awards and benefited from robust inventory management and traceability that supported their ISO certification and customer requirements.

Key Applications

Inventory, Advanced Planning & Scheduling, Shop Floor Data Collection, Accounting, Document Control, EDI, Order Management, Shop Management

www.bendongear.com/

Customer Awards Won

100%

Excellent Delivery

Centralized System

Global Shop Solutions has transformed our company by giving us access to information we didn’t have in the past. The interconnected applications provide superb visibility of the entire supply chain and will tighten up your supply chain as well as your lead times and on-time deliveries.

Peter Belezos

President

About Bendon Gear & Machine, Inc.

Founded in 1966, Bendon Gear is a precision manufacturer located in Rockland, Massachusetts. The company specializes in custom precision gears, machined components and mechanical assemblies for the aerospace, naval and high-tech markets. Bendon Gear is certified to ISO 9001:2008.

The Challenge

Bendon Gear a precision manufacturer serving the aerospace, naval and high-tech sectors, faced significant operational complexity due to its reliance on disconnected systems - custom production management software, spreadsheets and standalone accounting applications. These disparate tools resulted in duplicate data entry, delays in accessing order information and limited visibility into shop floor activity. The company’s ability to ensure traceability, meet tight deadlines and deliver exceptional quality was challenged by these inefficiencies, especially given its 16,000 sq ft facility and stringent industry demands.

The Solution

Seeking a transformative solution, Bendon Gear evaluated multiple ERP systems with a focus on flexibility, comprehensive feature sets and adaptability to their specialized requirements. "We looked at many different systems, but Global Shop Solutions stood out for its robust capabilities and its flexibility in terms of being able to tailor the different applications to our needs. We also liked the task application, which allows us to see at any given time who has an order and where it stands in the production process," said Eric Tressel, QA Manager and Systems Administrator. After choosing Global Shop Solutions ERP, the company integrated production management, accounting, inventory and document control into a unified platform. Marilyn Werkheiser, Customer Liaison and Global Shop Solutions Administrator, noted: "Having all the data in one centralized system enables us to communicate more effectively. We can react more quickly to internal or external changes. And it puts us all on the same page when we need to get something done in an expeditious manner." Comprehensive training and tailored configuration supported a smooth transition, ensuring every stakeholder had the information and tools needed to drive production efficiency and quality.

The Results

Since implementing Global Shop Solutions ERP, Bendon Gear has realized significant operational gains. Real-time job tracking and shop floor visibility empower managers to proactively address production bottlenecks and maintain schedule adherence. "With Global Shop Solutions, I can log into the system and see the status of every job in process. I can tell if we're on schedule or when a job might be late. I can even see which employees are currently in the shop and which jobs they're clocked into," shared Bob Chandler, Production Manager. The ERP system’s integrated document control and traceability features support rigorous quality and compliance requirements. Bendon Gear’s operational improvements are reflected in their 100% delivery score, two Raytheon Supplier Excellence Awards and years of ERP-driven manufacturing success.