Setsu Precision Technology (M) Sdn Bhd ERP Case Study

The Challenge

Setsu faced operational complexity that hindered growth. The reliance on Excel spreadsheets and multiple standalone software programs led to data silos, inconsistent information and time-consuming manual processes. As the company expanded its CAD/CAM, surface cleaning and heat treatment services, the need for unified, real-time information, accurate inventory control and seamless workflow scheduling became critical. Owner Suresh Vaithilingam reflected on these challenges: "Before Global Shop Solutions, we managed the business with an Excel spreadsheet and several different software programs. I knew that for Setsu to keep growing, we needed an integrated system that would bring everything together under one platform."

The Solution

Recognizing the need for a single source of truth, Setsu evaluated its options and selected Global Shop Solutions ERP software for its comprehensive modules, real-time visibility and proven track record in manufacturing environments. The implementation, completed within four to six months, enabled Setsu to consolidate business functions, improve document control and establish accurate, real-time inventory management. Suresh Vaithilingam shared the impact: "Thanks to Global Shop Solutions, we no longer waste time waiting for frequently used parts to come in because we now keep them in stock. Everything else we order just-in-time. Within four months, we reduced our raw materials inventory by 50 percent!" The ERP system's advanced scheduling and purchasing capabilities also led to fewer purchase orders and more efficient production planning.

The Results

Setsu experienced transformative results after adopting Global Shop Solutions ERP. Most notably, the company reduced its raw materials inventory by 50% within the first four months of implementation. Job completion accelerated, with jobs finished five days faster on average. The number of purchase orders issued decreased and overhead costs were reduced, directly benefiting the bottom line. Suresh Vaithilingam highlighted, "When you can reduce overhead while doing the same amount of business, those savings go straight to the bottom line." Additionally, improved job costing and quoting accuracy have positioned Setsu to pursue larger contracts: "With Global Shop Solutions, we’re getting much better at assessing how much time it takes to produce a job, identifying all the costs and quoting with greater accuracy. We’re not totally there yet. But as we continue to improve our ability to quote, I’m confident we’ll start winning much larger jobs." The company is now equipped with scalable, integrated tools to drive efficiency, accuracy and growth in the Malaysian engineering sector.