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Rugo Machine Shop Services ERP Case Study

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Industry

Engineer-to-Order

Challenge

Rugo Machine Shop Services (RMSS) faced the need for a scalable and robust ERP platform to replace fragmented manual processes as the company grew rapidly. With increasing demand for precision machining, RMSS needed to automate reporting, enhance production scheduling, ensure job costing accuracy and centralize data management, all while keeping the front-office team lean and efficient.

Results

By implementing Global Shop Solutions ERP, RMSS achieved an average annual growth rate of 56% over three consecutive years, successfully tripling the size of its business and relocating to a larger facility. The ERP system empowered RMSS to maintain a 15-person team without adding front-office staff, optimize process efficiency, ensure precise cost tracking and consistently deliver high-quality components on schedule.

Key Applications

Inventory, Advanced Planning & Scheduling, Shop Floor Data Collection, Quality Control, Job Costing Accounting, Accounting, Dashboards, Estimating & Quoting, Paperless, Shop Management

rugomachineshop.com/
56%
Year-To-Year Annual Growth
100%
Data Entry Reduction
100%
Real-Time Visibility

Global Shop Solutions has served as a platform to help define most of our business processes. It’s good to know we can keep expanding the company without having to worry about changing our entire business management system at some point in the future.

Lindsey Rugo

Financial Manager

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About RMSS

RMSS is a family-owned production job shop based in Phoenix, Arizona, specializing in CNC machining and manufacturing precision components for sectors including medical, automotive, aerospace, commercial and solar energy.

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The Challenge

RMSS was experiencing rapid growth and expanding customer demand across the medical, automotive, aerospace and energy sectors. However, the company relied on manual processes to handle reporting, scheduling and job costing, which hindered its ability to scale efficiently. Fragmented workflows and limited data visibility impacted operational accuracy and put pressure on the small front-office team to keep pace with business expansion.

The Solution

To support its growth trajectory and future scalability, RMSS sought an ERP solution that would centralize data, automate key manufacturing processes and provide robust out-of-the-box functionality. After evaluating options, RMSS selected Global Shop Solutions ERP for its comprehensive modules, adaptability and exceptional service. Lindsey Rugo, Financial Manager, shared, "Looking ahead, we wanted a platform that would not only work for us as a small company, but also had the capacity to grow with us. We chose Global Shop Solutions for its robust out-of-the-box capabilities, outstanding service and support and ability to expand through easy customization." The system allowed RMSS to maintain efficiency as a 5-person shop, with confidence it would scale to support a much larger team as the business grew.

The Results

The adoption of Global Shop Solutions ERP delivered transformative results for RMSS. Over three years, the company achieved an exceptional 56% annual growth rate, tripling its business size and moving into a new, larger facility - while keeping its front-office headcount unchanged at 15 employees. Lindsey Rugo remarked, "As a result of these and other process improvements, we can get a lot more work done with the same amount of people. Over the last three years, we've averaged 56% annual growth without having to add a single person to our front office team." The ERP system empowered RMSS to enhance process efficiency, maintain accurate job costing and support on-time, high-quality delivery. Looking to the future, Lindsey added, "Global Shop Solutions worked well for us as a 5-person shop. And with so many options for customization we know it will continue to work for us when we become a 50- or even a 100-person shop."

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