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Pioneer Service Inc. ERP Case Study

pioneer-1

Industry

Metal Fabrication

Challenge

Pioneer Service encountered significant operational challenges due to limited traceability, reliance on manual data entry and outdated ERP technology. These issues resulted in costly production errors, inefficient order processing and inadequate visibility into cost and quality metrics, hindering their ability to meet stringent customer and industry requirements.

Results

After implementing Global Shop Solutions ERP software, Pioneer Service eliminated major sources of error, halved their order processing staff and achieved robust, real-time traceability across all manufacturing stages. Enhanced automation and data visibility enabled the company to reduce paperwork, improve cost and quality tracking and support their high-precision manufacturing standards.

Key Applications

Inventory, Advanced Planning & Scheduling, Quality Control, Job Costing Accounting, Accounting, CRM, Document Control, HR & Payroll, Sales, Shop Management

pioneerserviceinc.com/
15%
Variance Alerts
100%
Data Entry Reduction
50%
REDUCTION IN PROCESSING STAFF

As a business owner, Global Shop Solutions gives me the big-picture data to make smart decisions about how to grow the company. All the information we need to do business is in the system and thanks to the software’s remarkable flexibility, we can get it out in almost any format we want. Global Shop Solutions is a comprehensive business management tool that covers all aspects of the business

Aneesa Muthana

Owner

pioneer-service-2

About Pioneer Service

Pioneer Service is an ISO 9001 certified, women-owned small business specializing in precision machined parts and centerless grinding services. Based in Addison, Illinois, the company serves industries such as medical device, automotive, aerospace, motion control and oil and gas.

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The Challenge

Before adopting Global Shop Solutions ERP, Pioneer Service struggled with critical efficiency and accuracy limitations. Their legacy ERP system could not provide the traceability or automation needed to support high-mix, high-precision manufacturing, resulting in frequent production errors, time-consuming manual order processing and challenges tracking costs and quality. With demanding specifications such as ±0.0001 in OD tolerance, 0.15 micron RMS surface finish and CNC turning up to 8 in OD, the lack of operational transparency put customer satisfaction and compliance at risk.

The Solution

Recognizing the need for a comprehensive, modern ERP solution, Pioneer Service Inc. evaluated their options and selected Global Shop Solutions for its robust features in scheduling, traceability and real-time data management. The decision was driven by the system's ability to provide end-to-end part traceability and actionable operational insights. As Rose of Sharon DeVos, Business Development Manager, shares: “With Global Shop Solutions, we can instantly identify any pan of parts, where it came from, who worked on it and where it's going.” Owner Aneesa Muthana adds: “Global Shop Solutions provides a continuity of data and a level of accessibility we didn’t have before. With just a part number, we can access all the information we need at the inventory and work order levels.” The implementation process included integrating document management, automated scheduling and quality control modules, allowing Pioneer Service to replace manual paperwork and fragmented processes with a unified, digital workflow.

The Results

The impact of Global Shop Solutions ERP was immediate and measurable. Pioneer Service reduced their order processing staff from two to one, cut paperwork and now achieves detailed cost and quality tracking with every order. Real-time traceability has become a core business capability, ensuring compliance and facilitating customer audits. With precise process control and automation supporting OD tolerances of ±0.0001 in, surface finishes of 0.15 micron RMS and CNC turning up to 8 in OD, Pioneer Service has strengthened its reputation in the medical device, automotive, aerospace and oil and gas industries.

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