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MUM Industries, Inc. ERP Case Study

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Industry

Machine Shop

Challenge

Prior to adopting Global Shop Solutions ERP, MUM Industries faced considerable challenges with fragmented systems, inefficient material handling and manual processes that resulted in inaccurate inventory records, excessive labor hours and limited real-time data visibility. These issues contributed to extended physical inventory counts, frequent manual errors and difficulty maintaining high on-time delivery rates, ultimately impacting customer satisfaction and operational efficiency.

Results

After deploying Global Shop Solutions ERP, MUM Industries gained real-time inventory visibility, optimized labor utilization and improved data accuracy across operations. The company reduced its inventory count time from 10 days to just 2.5 days, saving thousands of dollars and hundreds of labor hours, while consistently maintaining an on-time delivery rate of 98%. The flexibility and mobile capabilities of the ERP software enabled MUM Industries to elevate customer service and compete more effectively in the manufacturing sector.

Key Applications

Inventory, Shop Floor Data Collection, CRM, Estimating & Quoting, Label Printing, Paperless, Shipping, Shop Management

www.mumindustries.com/
98%
On-Time Delivery Rate
75%
Faster Inventory Count Time
100%
Real-Time Visibility

Supply & Demand is especially helpful to our customer service reps during the order entry process. From one screen, they can check BOMs, inventory levels, and anything else that might impact our ability to meet a customers’ requested due date. When customers call with questions about the status of a job, our rep scan get instant updates on anything relating to a customer, part or job. In most cases, they can answer customer questions in just one phone call.

Ann Marie Yates

IT/IS Manager

Overall, my favorite feature of Global Shop Solutions is probably its flexibility. Most ERP systems are fairly rigid out of the box. As a result, you have to adapt the way you do things to the way the system operates. The easy customization of Global Shop Solutions gives us a lot more flexibility in terms of adapting the software to the way we do business.

Ann Marie Yates

IT/IS Manager

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About MUM Industries

MUM Industries, headquartered in Mentor, Ohio, is a contract manufacturer serving consumer, commercial and industrial markets through three entities: All-Flo Pump, Integra Enclosures and MUM Industries' design and engineering services.

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The Challenge

MUM Industries serves a diverse clientele through its All-Flo Pump, Integra Enclosures and engineering services divisions. As the business expanded, they encountered growing pains with inefficient material handling, error-prone inventory management and disjointed manual labor tracking. The lack of real-time data and integrated workflow hampered their ability to accurately manage inventory and maintain timely deliveries, leading to extended inventory counts and operational disruptions. These challenges limited their capacity to meet customer expectations and optimize internal processes.

The Solution

Seeking a transformative solution, MUM Industries evaluated their options for an ERP system capable of addressing their specific manufacturing challenges. They selected Global Shop Solutions ERP software for its comprehensive functionality, real-time data capabilities and high degree of customization. By implementing the system's mobile scanners and wireless printers, MUM Industries empowered material handlers to work more efficiently: "Material management is very efficient with the mobile scanners and wireless printers. Material handlers receive a pick list, remotely locate the material in the designated bin and move it right then and there." According to Ann Marie Yates, IT/IS Manager, GS Mobile dramatically accelerated inventory processes and reduced manual entry: "GS Mobile is much faster because it eliminates most of the manual entry from the process. We saved thousands of dollars and hundreds of hours of labor time by not having to shut down for two whole weeks while we count inventory."

The Results

The impact of Global Shop Solutions ERP at MUM Industries has been substantial. Inventory count time dropped from 10 days to just 2.5 days, saving thousands of dollars and hundreds of hours in labor. Real-time inventory tracking and improved material handling eliminated the need for lengthy shutdowns, while advanced labor tracking optimized workforce utilization. Most notably, MUM Industries consistently achieved a 98% on-time delivery rate. As Ann Marie Yates highlights, "This keeps our on-time delivery rates around 98%. It also allows us to compete more effectively because we make decisions based on what we know we can do, not what we think we can do." The ERP's robust features and adaptability elevated both operational efficiency and customer satisfaction, positioning MUM Industries as a leader in its field.

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