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Heat Treatments Ltd ERP Case Study

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Industry

Machine Shop

Challenge

Heat Treatments, headquartered in Auckland, New Zealand, operated with multiple ERP systems that adequately managed manufacturing but failed to address the unique requirements of their heat treatment services. Rapid business growth and increasing complexity exposed limitations in their existing systems, including fragmented data, lack of integration, limited cost tracking and scheduling challenges. To support continued expansion, maintain quality and optimize resource utilization, the company needed a unified, flexible ERP solution capable of managing both manufacturing and heat treatment operations with precision and transparency.

Results

Following the implementation of Global Shop Solutions ERP in November 2019, Heat Treatments realized significant advancements in operational visibility, accuracy and efficiency. Within 18 months, the company leveraged the ERP’s real-time job tracking, robust scheduling and integrated costing features to improve inventory management, enhance delivery reliability and drive up profitability. The system’s adaptability allowed for ongoing customization and deeper integration, empowering Heat Treatments Ltd to make data-driven decisions, confidently reprice jobs and position themselves for continued innovation and competitiveness in the manufacturing sector.

Key Applications

Inventory, Advanced Planning & Scheduling, Shop Floor Data Collection, Quality Control, Job Costing Accounting, Dashboards, Shipping

www.heat-treat.co.nz/
100%
Real-Time Job Visibility
100%
Data Entry Reduction
1
Centralized System

Global Shop Solutions is a great tool, and we know there’s a lot more we can do with the system. The manufacturing industry is undergoing rapid change, and we regard the software as potentially evolutionary for our business in terms of what we need to do to remain competitive.

Fergus Thomson

General Manager

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About Heat Treatments Ltd

Heat Treatments is a third-generation family-owned business in Auckland, New Zealand, specializing in the heat treatment of steels and alloys, as well as manufacturing, grinding and machining services in an ISO9001-certified machine shop. The company serves manufacturers worldwide with a one-stop sourcing solution for specialized engineered parts.

The Challenge

Heat Treatments faced increasing complexity as it expanded both its manufacturing and heat treatment service operations. Their legacy approach relied on multiple ERP systems that, while effective for managing manufacturing workflows, lacked the functionality to support the specialized demands of heat-treated steels and alloys. Fragmented data, siloed business processes and limited integration hindered their ability to track costs, manage resources and schedule jobs efficiently. With a growing need to maintain ISO9001 compliance and deliver a one-stop sourcing solution to global customers, the company recognized the urgency of finding a unified ERP solution to integrate both business streams and provide complete process visibility.

The Solution

After a comprehensive review of available ERP platforms, Heat Treatments selected Global Shop Solutions ERP for its flexibility, depth of manufacturing functionality and proven ability to handle complex, multi-stream operations. Deployment was completed within 18 months, with a successful go-live in November 2019. General Manager Fergus Thomson noted, “Our overriding goal with the new ERP system was to manage direct resources – staffing costs, equipment and machine tools – more effectively, and Global Shop Solutions proved to be a perfect fit for the manufacturing side of the business right out of the box.” The ERP’s all-in-one platform enabled the company to centralize job tracking, integrate scheduling and enhance cost control, laying a strong foundation for continuous improvement and future growth.

The Results

The implementation of Global Shop Solutions ERP delivered measurable results across key performance indicators. Within 18 months, Heat Treatments achieved significant improvements in real-time job tracking, labor and job costing accuracy and production scheduling. Enhanced inventory management and delivery reliability contributed to increased margins and profitability in both manufacturing and service streams. With precise insight into job costs, the company was able to reprice jobs with confidence and improve operational decision-making. The ERP’s adaptability and robust support for ongoing customization continue to empower Heat Treatments to optimize efficiency, maintain industry-leading temperature capabilities up to 800°C, and position the company for long-term success.

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