Dumur Industries ERP Case Study

The Challenge

Dumur Industries was experiencing rapid growth in both complexity and scale. Relying on basic commercial software, the company struggled to manage over 10,000 open work orders, a broad spectrum of job costs and stringent military contract requirements that made up 95% of their business. The legacy system lacked the scheduling, real-time data and scalability necessary for precise costing control, capacity planning and timely purchasing, especially with material lead times extending up to 10 weeks. Dumur Industries recognized the urgent need for a more advanced, integrated ERP software to centralize data, automate processes and provide actionable insights across all operations.

The Solution

Dumur Industries evaluated their needs and determined that Global Shop Solutions ERP offered the integrated functionality and scalability required to manage their complex manufacturing environment. The decision was driven by the need for robust cost controls, advanced scheduling and real-time operational visibility. According to Bob Dumur, President: "At any given time I can look at any job and see exactly what our costs are up to that point in the production process. I can see if we’re running over or under on materials. I can see where we stand with estimated labor hours versus actual. Plus, Global Shop Solutions has all kinds of reports and notifications that alert you to potential problems as they occur. You don’t have to constantly monitor every job because the system tells you when something gets off track." Dumur Industries adopted modules for Advanced Planning & Scheduling (APS), real-time job costing, inventory management and customizable reporting. The APS module in particular was praised for its visual approach, as Operations Manager Kendra Danbrook noted: "APS is a strong tool because it’s so visual. You’re not just looking at numbers, but also at charts and colors that are easy to grasp. People interpret data differently, and Global Shop Solutions allows us all to work together by understanding the data and reacting to it." The ERP’s automation capabilities enabled company-wide communication with a single action, reducing non-vital communication and streamlining workflow.

The Results

With Global Shop Solutions ERP in place, Dumur Industries achieved dramatic improvements in cost control, scheduling and process automation. The company gained real-time visibility into job costs and capacity, empowering managers to identify and resolve issues while work is in progress. As Bob Dumur, President, stated: "In this business, costing control and knowing your capacity are everything, and Global Shop Solutions gives us a high level of control over both. This ability to identify problems and fix mistakes live, rather than after the job is finished, gives us a real competitive edge." The ERP system supported just-in-time purchasing, improved customer response times, and optimized the management of over 10,000 open work orders with job costs ranging from $0.50 to $200,000. Military contracts continued to account for 95% of production, demonstrating the company's ongoing ability to meet demanding industry standards. The automation and integration provided by Global Shop Solutions ERP resulted in higher efficiency, reduced manual effort and enhanced quality and delivery performance across all operations.