Category: Customer Relationship Management, Sales, Mobile CRM

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The 5 Ways CRM Can Make Your Business a Customer Favorite

You don’t want to give anything less than your best for your customers and prospects. That means you want to be able to provide helpful information for your customers and be able to see opportunities to convince a prospect that your company is the right choice for them.

However, that’s easier said than done.  Shop floor data can be complicated, and it’s easy to confuse orders between customers or miss out on a couple prospects because of a disorganized shop floor.  It can be difficult to provide your customers and prospects with the accurate information they deserve if you’re not sure what you’re telling them is true. Fortunately, Global Shop Solutions’ Customer Relationship Management (CRM) software is here to help.

We’ve got 5 ways that ERP CRM software can help your business strengthen customer relationships.

1. One Stop Shop:

All the information your customers could possibly want is stored in a simple, one module track. Gone are the days of giving your customers inaccurate information, because with our CRM, the data is readily available and easy to communicate. Both you and your customers can access the information in an organized manner, increasing transparency and solidifying the customer’s trust in your company.

2. Creation of Opportunities:

With more organized data, you can easily track marketing campaigns or identify other opportunities to convince prospects that your company is the one for them. You can set up a webinar, follow up on prospect leads, or track quotes and sales. With the vast amount of organized, accurate statistics Global Shop Solutions CRM provides, the opportunities for business growth are unlimited.

3. CRM Mobility:

Ever had that feeling that you forgot something? Say you thought you checked the status of a company’s order, but you can’t remember- and it’s Saturday. With our CRM software, this isn’t an issue. Our Global Shop Solutions CRM Mobile Application allows you to track customers’ order information from any mobile device. You can easily access their quotes, orders, shipments, history, and more, anytime and anywhere. It’s as simple as that.

 4. Ability to Edit Orders on the Go:

What if you didn’t need to be in the office to edit an order? With our CRM software, you can access “Edit Mode”, which allows you to edit all shipments, quotes, and orders from your mobile device. If you’re on the road and a customer asks you to double a shipment, you don’t need to go back to the office. You just need to pull out your mobile phone.

5. Increase Relationships:

Global Shop Solutions has always put customers first, and our CRM software is an excellent example of that. We like to go the extra mile to make sure our customers feel appreciated, so our software includes features that allow you to mark important meetings and events with your own customers. You can also place important notes next to each individual contact that you come across, so you can add a personal touch to every relationship.

Global Shop Solutions has been in business since 1976, and one of the things we’ve grown to appreciate is the value of customer relationships. We believe our customers deserve the best, and our CRM software reflects that. With our CRM software, you can put your customers first, too.

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