Based in Rochester, N.Y., Genesee Global Group provides complete manufacturing services to companies around the world. A trusted manufacturer of sophisticated assemblies, components, and parts, the privately held company has 75 years of custom metal fabrication experience. Its services include machining, metal fabrication, specialty welding, surface preparation and painting. An ISO 9001:2015 certified business, Genesee Global uses the latest in manufacturing technologies, such as fiber optic lasers, robotic welding, and computer-aided design, to provide an innovative approach to meeting the unique requirements of their customers.

Customer loyalty can be hard to find in today’s highly competitive manufacturing industry – unless you happen to be a Global Shop Solutions customer; and we’re proud to announce that Genesee Global recently passed the 20-year mark as a loyal customer.

“As technology began to reshape the manufacturing industry, we recognized the need to jettison our old database business management system and step up to ERP,” says Chris Caschette, CEO of Genesee Global.

“We chose Global Shop Solutions for its robust functionality, superb visibility of shop floor data, and ability to track performance data in real time, but we’ve stayed with them for other reasons as well.”

Chris Caschette, CEO of Genesee Global

“Like us, Global Shop Solutions is a family-owned business,” says Caschette. “They’ve had the same ownership for more than 45 years, which results in consistency of their people and product. They constantly update the software with new features and capabilities. Their ongoing training and education help maximize our ability to use the software. And the Customer Care Team is very personable and responsive to our needs.”

Over the years, Global Shop Solutions has made significant improvements in virtually all areas of Genesee Global. From flexible scheduling to precise inventory control to customizable Dashboards that provide immediate visibility of what’s happening on the shop floor, the software enables Genesee Global to simplify production processes, use their resources more efficiently, and help clients get their products to market faster.

On the financial side of the business, Global Shop Solutions makes it easy to track the company’s financial health by integrating financial and operational data in one system. Automated purchasing helps control the cost of materials, job costs are tracked in real time, and management knows the true cost of each job as soon as it is finished. Based on these and other ERP-generated improvements, Genesee Global doubled sales within 10 years of implementing the software.

The interior of Genesee Global’s manufacturing facilities

“Global Shop Solutions allows us to grow by responding more quickly to our customers’ needs,” says Caschette. “Yet, we don’t feel rushed when making decisions because the data driving key decisions is always right there at our fingertips. We’re proud to be a ‘legacy’ customer of this excellent organization.”