Sales & Customer Service 1.800.364.5958
Family-owned and family-run, Global Shop Solutions built its legacy of trust the way it should be done - by following through. We do what we say we're going to do, often exceeding our customers' expectations. We've become their trusted partner in their long-term success by building a robust ERP software system, backing it up with comprehensive training and delivering exceptional customer service. Our implementation success rate is one of the highest in the industry.
Global Shop Solutions is proud to be a 100% family-owned business. We have been owned by the same family since our founding 40 years ago. We have zero debt and no outside investors (private equity and investment banks included). Global Shop Solutions will remain family owned and continue to build on our legacy of success and service the way only a family owned business can. Inquiries about investment in or purchase of the company will go unanswered.
Sets the overall company direction and corporate culture that says "the success and trust of our customers is the foundation to our own success."
Responsible for overseeing all aspects of R&D operations, including developing new products, and improving core software, processes and procedures.
Responsible for keeping all departments, from R&D to service and sales, running smoothly and efficiently. His strength is the ability to meet challenges with a creative approach.
Responsible for determining and executing vision for overall system software architecture, as well as design and development of advanced technology.
Responsible for all financial operations, including all financial statements, internal reporting, corporate tax returns, and ensuring corporate compliance.
Responsible for overall Sales Channel of Existing Customer and Prospects. Also, works closely with Mike Melzer and Erika Klein on overall product direction.
Responsible for overseeing all aspects of the sales process, training new sales personnel and customer utilization of products.
Responsible for overseeing the Consulting Department, including software implementation for over 200 customers spanning a dozen countries.
Leads the consulting and implementation team. Responsible for overseeing all new and existing customer implementations.
Manages the core programming teams with focus on contributing R&D prospective to new projects, plus programming and continual improvement of existing systems and processes.
Provides leadership and oversight of technical support team, software updates and recommendations for customer hardware and infrastructure.
Responsible for managing the operations and accounting aspects of the Service department with emphasis on handling improvements.
Responsible for translating Global Shop Solutions' business objectives into successful brand, marketing, and communication strategies to drive awareness, revenue, and loyalty.
Responsible for managing over 1,500 custom projects and over 500 standard reports and labels for R&D, including delivery and maintenance.
Manages the R&D Peripheral Team which is responsible for developing innovative peripheral concepts that keep Global Shop Solutions at the cutting edge of ERP technology.
Responsible for testing and documenting all projects delivered by the Global Shop Solutions R&D department.
Responsible for securing new talent for all company positions and ensuring a safe, fun and fair work environment while encouraging a family atmosphere.
Enhances employees' productivity through the proper application of technology in the modern workplace.
975 Evergreen Circle
The Woodlands, TX 77380
phone : 1.800.364.5958
fax : 1.281.681.2663
Torres IOS Campestre Ave.
Ricardo Margain 575
Parque Corporativo Santa Engracia
San Pedro Garza Garcia, NL, CP. 66267
phone : +52.81.1253.7448
Scientia Business Park
Tower II 2nd Floor, Jl. Boulevard
Gading Serpong Blok 0/2
phone : +62.21.2188.5353
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phone : +65.6407.1152
fax : +65.6407.1001
The Ark, Coca-Cola Place
40 Mount Street
North Sydney, Sydney, NSW 2060
phone : +61.2.8294.8439
fax : 02.8415.9701
21 Queen Street
Auckland, New Zealand 1010
phone : +64.9.927.8823
fax : +64.9.927.4999