Performance Systematix, Inc. of Grand Rapids, Michigan came to Global Shop Solutions in 2006 when the lack of communication between their three different ERP systems became too troublesome and disruptive to the company’s efficiency.
With a constantly growing global customer base, it’s vitally important that PSI runs as lean as possible to not only keep up with the influx of new customers but also, to not allow longtime loyal customers to get lost in the fray. With help from Global Shop Solutions, PSI did just that. The change brought to PSI through Global Shop drastically improved the manufacturing processes like scheduling, and ordering on the sales floor but also, decreased the customer complaints that administration was experiencing in “non-product related areas” of the company.
Through several employees taking advantage of Global Shop’s online training, PSI discovered that Global Shop is reliable across the board.
“Either online or on the phone, Global Shop was always there to guide us through the areas we were having difficulty with.” IC Manager, Pat Huttenga recalls.