Customer Services

Our Support:

Through our knowledgeable staff, we offer our FastSTART™ Training and Support System, the industry's most comprehensive programs of certified training, support and customer service. All of our instructors and trainers are FastTRAIN™ Certified and have multiple years experience in manufacturing and accounting.

"I sing the praises of Global Shop service and support to all who care to listen."

Noel Mara - W & G Machine

FastSTART™ Training and Support System includes:

FastTRAIN™ Consultants
FastTRAIN™ Consultants possess years of manufacturing experience. Each one has completed at least 100 Global Shop customer installations. In addition to virtual and in-house training, FastTRAIN™ Consultants are available for travel to a company's facility to share their expertise in specific training/service areas.

FastTRAIN™ Classes
Our thorough and ongoing FastTRAIN™ classes are available on a regularly scheduled or as-needed basis for customer convenience.

FastTRAIN™ Virtual Training
Includes hundreds of learn-at-your-own-pace video courses.

FastHELP™
Comprehensive FastHELP™ topics are listed within your Global Shop system on your PC.

FastRESPOND™ Service
Global Shop's automated telephone support lines are staffed at The Woodlands, Texas, by FastRESPOND™ customer service representatives who route calls for quick answers.

FastFACTS™
Global Shop's monthly digital newsletter, The Globe, contains service tips to streamline even more business processes.